Roleway help

Use the administration workspace

Manage product settings and support workflows with an authorized admin account.

Before you start

An account with an explicitly assigned administrator role. A regular account cannot grant itself access.

Step by step

  1. Open Admin with an authorized account and use its navigation to select the relevant area.
  2. Review plan availability, capacity and payment settings before changing what users can purchase or store.
  3. Review manual payment requests against actual receipt of funds before approving or rejecting them.
  4. Manage Help articles through the content controls. Review the title, summary, body and published state before saving.
  5. Use permitted user-detail and system views to investigate support issues. Keep private content and redacted diagnostic information within the authorized workflow.

Expected outcome

Product configuration and support actions are managed through role-protected controls.

Troubleshooting

  • Being able to see a link does not grant admin permissions. Access denial for a regular user is expected.
  • Only inspect customer records for an authorized support purpose. Never ask for passwords or provider API secrets.
Open Admin
Updated · Roleway product and support